Privacy Policy

At Sydney Story, we are dedicated to safeguarding the privacy and security of all information obtained from our customers, prospective customers, and any other individuals we engage with, in accordance with the Privacy Act 1988 and its thirteen Australian Privacy Principles (APPs) applicable to our business operations. Our Privacy Policy outlines our information collection practices, how we use that information, and the options you have in controlling how your information is collected and used.

THE INFORMATION WE COLLECT

At Sydney Story, we collect information from you when you place an order or make an inquiry, whether it's through our website, over the phone, or by other means. This information is necessary for us to complete transactions and respond to requests about our products and company. We may collect personal details such as your name, contact information, purchase history, and business and financial information. Providing this information is necessary for us to fully assist you.

We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete, and that we use and disclose it in the same manner. If you request a correction or change to information previously provided to third parties, we will do so if it is reasonable and feasible.

We do not receive unsolicited personal information from third parties, nor do we collect sensitive information such as political views, religious beliefs, or health information. We also do not use government-related identifiers to identify you, such as your personal income tax number.

When you are not making a purchase, you have the option of not identifying yourself or using a pseudonym when requesting product information. However, this may not always be feasible, as it may make it difficult for us to forward the information without your name.

If we collect your personal information from someone other than you, we will notify you of the collection circumstances.

Sydney Story WEBSITE

When using a Sydney Story website, certain information is automatically tracked, including the URL from which you came, your browser, and your IP address. This data is used to improve our response to your queries and purchases, but does not include personally identifiable information. We will not retain this information unless you submit it for our response or other transactional purposes.

Please note that this policy does not apply to third-party websites that you access through links on our website. The content and privacy policies of those websites are the responsibility of their owners.

HOW WE USE THE INFORMATION

Sydney Story may use the personal information you provide to assess your needs and respond to your requests. This information may also be used for research, staff training, planning, or provided to third-party service providers such as mailing houses, clearance houses, share registries, or mercantile agents for account settlement. Your personal information will not be sold, rented, or traded to third parties for their marketing purposes. If you would like your personal information deleted from Sydney Story's system, you can contact their privacy officer or online team to have your records deleted from their database.

As a customer or potential customer, you may receive occasional updates about new products or information from Sydney Story. You can opt-out of receiving these messages at any time.

Sydney Story may disclose personal information if required by law or court order or if requested by a governmental or law enforcement authority. This may include situations where it is necessary to identify, contact, or bring legal action against someone who may be causing interference or damage to Sydney Story's rights or properties, or when anyone else could be harmed by such activities.

Sydney Story does not disclose personal information to overseas recipients.

OPTING OUT OF PROMOTIONAL INFORMATION FROM Sydney Story

That's correct! Sydney Story values your privacy and provides you with the option to opt-out of receiving newsletters, updates, and other promotional materials at any time. You can simply follow the instructions at the bottom of the email to unsubscribe from our mailing list.

OUR COMMITMENT TO DATA SECURITY

That's correct. Sydney Story takes the security and confidentiality of your personal information seriously and implements appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We use various technologies and security measures to protect the information from unauthorized access, use, or disclosure. Access to personal information is restricted to authorized personnel only.

ACCESS TO YOUR INFORMATION

It's good to know that Sydney Story provides a way for customers to request access to their personal information and to request any necessary changes or corrections. It's also helpful that the policy states that Sydney Story will respond to these requests within seven days. However, customers should be aware that there are some circumstances in which Sydney Story is not required to give access to information, such as in legal proceedings. It's also worth noting that in some cases, customers may be asked to pay reasonable expenses associated with fulfilling their request for access or changes to personal information.

Yes, that's correct. Under the Privacy Act, if Sydney Story refuses to provide you with access to your information or refuses access in the manner you requested, Sydney Story must provide you with a written notice explaining the reason for the refusal and the mechanisms available for you to complain about the refusal. This is to ensure transparency and accountability in the handling of personal information.

Yes, that's correct. If we refuse to correct your personal information when you request it, we will provide a written notice that explains our reason for refusal, unless it is unreasonable to do so. We will also provide information on the mechanism available to complain about our refusal, as well as any other matter prescribed by regulations to the Privacy Act.

In addition, you have the right to request that we associate a statement with your information stating that you say the information is inaccurate, out of date, incomplete, irrelevant, or misleading. This statement will be attached to the relevant information and will be provided to any third party who has access to the information.

MAKING A COMPLAINT

If you believe that Sydney Story has mishandled your personal information in violation of its privacy obligations under the Privacy Act, you have the right to file a complaint. Initially, all complaints should be made in writing to Ninety One's customer care team. Sydney Story will examine the complaint and provide a written response within a reasonable time frame. If you are dissatisfied with the response or the handling of the complaint, you can lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).

REVISIONS TO POLICY

We regularly review this policy and may make revisions as we change how we use your information, add new features to the site, or in response to changes in legislation. It is recommended that you periodically check this policy for any updates or additions.

HOW TO CONTACT US

If you have any questions or concerns regarding Sydney Story's Privacy Policy, or if you need more information, please reach out to our customer care team via the available form below.